Privacy Policy

1. Introduction

Welcome to Altura Financial Services Private Limited ("we", "us", "our"). We are a Non-Banking Financial Company (NBFC) committed to safeguarding your privacy and handling your personal information with transparency and care. This Privacy Policy outlines our practices regarding the collection, use, storage, disclosure, and protection of personal data obtained from users ("you", "your") through our platform, including our website, mobile applications, and other related services (collectively, the "Platform"). This Privacy Policy complies with applicable Indian laws, including the Information Technology Act, 2000, and its rules, as well as the Digital Personal Data Protection Act, 2023 ("DPDP Act"), where applicable. By accessing or using our Platform, you consent to the terms of this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree with this Policy, please refrain from using our services.

2. Definitions

• Personal Data: refers to any data that relates to an identifiable individual.
• Processing: means any operation carried out on personal data, such as collection, use, storage, disclosure, or deletion.
• Data Principal: is the natural person to whom the personal data relates.
• Data Fiduciary: is the entity (Altura Financial Services) that determines the purpose and means of processing personal data.
• Data Processor: refers to any third party that processes personal data on behalf of the Data Fiduciary.

3. Information We Collect

We collect various types of personal and non-personal information to provide financial services, comply with legal obligations, and improve our offerings. This includes personal information such as:

• Full name, date of birth, gender, contact details (address, phone number, email address)
• Government-issued identification numbers (PAN, Aadhaar, Voter ID)
• Bank account details, financial statements, employment details, income information
• Credit score and credit history as received from credit bureaus
• Technical and usage information, including IP address, browser type, operating system, device type, access times, referring URLs, and usage patterns on the Platform
• Geolocation data, if permitted by you
• Cookies and similar technologies to enhance your experience, which can be managed via browser settings

4. Purpose of Data Collection

We collect and process your information for the following purposes:

• Providing financial services, including loan disbursements, investments, and insurance products
• Performing Know Your Customer (KYC) verifications and risk assessments
• Personalizing user experiences
• Improving the functionality, security, and performance of the Platform
• Complying with legal, regulatory, and audit requirements
• Preventing fraud and misuse of our services
• Communicating with you regarding transactions, service updates, marketing (if you have opted-in), and customer support

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where we have obtained your explicit consent
• Contractual necessity: To fulfill our obligations under any agreement with you
• Legal obligations: To comply with applicable laws and regulations
• Legitimate interests: Where we have a legitimate interest in processing your data

6. Consent Management

We obtain your explicit consent before collecting sensitive personal data or sharing it with third parties. You have the right to withdraw your consent at any time, subject to any legal or contractual obligations.

7. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with the following parties:

• Partner financial institutions such as banks and NBFCs for processing financial transactions
• Credit bureaus and KYC verification service providers
• Regulatory authorities, as required by law
• Service providers and contractors for IT support, analytics, and customer service
• Legal advisors, auditors, and law enforcement agencies, where applicable

All such parties are required to maintain confidentiality and protect your personal data.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. In some cases, such as for legal, audit, or dispute resolution purposes, we may retain data for a longer period.

9. Data Security

We implement industry-standard security measures, including encryption, secure servers, firewalls, access controls, authentication mechanisms, and regular security audits to protect your personal data. However, no system is entirely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify you promptly if it affects your rights.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct or update your personal data
• Request data portability
• Request erasure of your personal data
• Withdraw consent where applicable
• Lodge a grievance with us regarding our data processing practices

You can exercise these rights by contacting our Data Protection Officer as provided below.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.

12. International Data Transfers

Your data may be transferred, stored, or processed outside of India where permitted by law. We ensure that any such transfers comply with applicable data protection laws and take necessary steps to protect your personal data.

13. Grievance Redressal and Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact our Grievance Officer/Data Protection Officer at:

Ravi Shankar Kumar
Grievance Redressal Officer
Altura Financial Services Private Limited
Ground Floor Plot No-121, Block-B, Pocket-4, Sector-23,
Dwarka, New Delhi- 110077
Email: afs@alturafinancials.com
Phone: +91-7700840543

We will respond to your inquiry within 15 working days.

14. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be available on our Platform with the effective date indicated at the top. We encourage you to review this Policy regularly to stay informed of any changes.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts in Delhi, India.