Code of Conduct

You are required to perform all duties and responsibilities assigned to you by Altura Financial Services Limited (AFSL) with diligence and integrity. Your performance should comply with established policies and procedures, aiming to protect and promote the Company’s interests.

You must not engage in any business, occupation, or activity that could be detrimental to AFSL’s interests, either directly or indirectly, without written permission from the Company. This includes roles or responsibilities that might create a conflict of interest.

You are required to keep details of your salary and employment benefits confidential. This confidentiality extends to all confidential information related to AFSL’s business and its clients that you may come into possession of during your employment. Such information should only be disclosed as necessary for the execution of your duties.

You shall not disclose or divulge any confidential or sensitive information about AFSL’s business operations or clients unless required by your role. This includes not making copies or duplicates of any confidential materials or proprietary information without authorization.

You will adhere to AFSL’s Code of Conduct and all other rules, regulations, policies, and directives issued by the Company. These encompass conduct, discipline, and service conditions, including but not limited to leave, medical, and retirement policies, as if they were part of your appointment contract.

• Honesty and Courtesy: Always engage with customers in an honest, courteous, and straightforward manner.
• Respectful Communication: Use respectful language and uphold cultural sensitivities in all communications with customers.
• Professional Boundaries: Avoid contacting customers at inappropriate times or during sensitive occasions such as bereavement or illness.
• Confidentiality: Maintain strict confidentiality of all customers and company information.

• Ethical Standards: Act with integrity and trustworthiness, adhering to the highest ethical principles. Ensure that no policies, procedures, or positions are exploited for personal gain.
• Collection Procedures: Do not seek to recover shortfalls from employees unless in cases of proven fraud.
• Personal Appearance: Maintain a clean and professional appearance in the office, during client visits, and at all times while representing the Company.
• Care of Company Property: Ensure the cleanliness, maintenance, and security of all Company property, including office equipment, records, vehicles, and buildings.
• Work Efficiency: Perform your duties diligently and efficiently. Avoid using Company time or resources for personal business.

Creative Problem-Solving: Approach each situation with creativity, confidence, and courage. Strive to find positive solutions and outcomes for all involved parties in your interactions.

• Take responsibility for your actions and decisions during the recovery process.
• Report any observed unethical behavior or violations of this code.

• Pursue ongoing training and development to enhance skills and knowledge in recovery practices.
• Encourage a culture of feedback and collaboration among team members to improve processes.

Acknowledgment

I have read and understood the Code of Conduct and agree to adhere to its principles and guidelines.